Delivery & Returns


We promise to dispatch all orders no later than the following business day after we process your payment.

For UK orders, we aim to deliver your timepiece such that you should receive it within 1-3 working days from the dispatch email. To keep the price of our timepieces competitive we charge £6.95 for delivery within the UK including Northern Ireland.

All UK orders are fulfilled by Deeset Retail Solutions and are dispatched using a trusted courier service provider. Upon dispatch all orders are given a tracking number that is sent to you within your dispatch e-mail. You can track your order to stay informed on the progress of your delivery.

If you are outside of the UK and wish to purchase an ETIQUS timepiece please contact our Customer Services team.

For deliveries outside of the UK Custom Duties and other charges may be payable by you before you can receive your goods. We recommend that you contact your local customs office to understand any charges that may be applicable in your country. In any event, ETIQUS Ltd will not be responsible for any charges for import duties, taxes and customs clearance.


If you need to return your ETIQUS timepiece please contact our Customer Service Team. When returning your timepiece you will need to include either a copy of your invoice email.

Please return your timepiece in its original packaging to the address below. We recommend you use a recorded delivery service when you return items to us to cover you for loss or damage in the post. Any timepieces returned for exchange will be either charged or refunded for any difference in price between the items exchanged.

We are sorry but we are unable to refund any charges relating to duties and customs clearance for international deliveries outside of the UK. 


The Distribution Centre,

Victoria Road