Customer Services

We aim to ensure that our customers are completely satisfied with their purchase and we measure their satisfaction to get feedback and ratings on the service we provide to you. Here is a brief guide of our service but if you have any queries then please contact us via the 'Contact Us' page. 


As an online business and in order to keep pricing as competitive as possible we do not include printed instructions in the packaging. You can download both guides on every Timepiece product page. The instruction guide can be downloaded from the link below. 

Download Instruction Guide


You can cancel your order at any time up to the time we confirm dispatch. If you wish to cancel your order at any point within this period, simply contact our Customer Services Team. Once the timepiece has been dispatched you are covered by the terms of the 14 day customer satisfaction period – see below.


We offer a 14 day satisfaction period on each of our timepieces so you know you’re covered and can purchase with confidence. Your 14 day customer satisfaction period allows you to return your timepiece within 14 days from the date of your dispatch email. 


We take payment online using payment gateways. You can pay using a Paypal account or with a credit card. 

With a Paypal account you may also be given the option to pay by installments.