We aim to ensure that our customers are completely satisfied with their purchase and we measure their satisfaction using independent tools to get feedback and ratings on the service we provide to you. Here is a brief guide of the service we provide but if you have any queries then please contact us by emailing [email protected]
INSTRUCTION AND SIZE GUIDE
As an online business and in order to keep pricing as competitive as possible we do not include printed instructions in the packaging. You can download the instruction and size guides by clicking on the link below.
You can cancel your order at any time up to the time we confirm dispatch. If you wish to cancel your order at any point within this period, simply contact our Customer Services Team. Once the timepiece has been dispatched you are covered by the terms of the 14 day customer satisfaction period – see below.
We offer a 14 day satisfaction period on each of our timepieces so you know you’re covered and can purchase with confidence. Your 14 day customer satisfaction period allows you to return your timepiece within 14 days from the date of your confirmation notice email.
Your timepiece is covered by a 2 year no quibble guarantee which covers it against defects in material and workmanship for 2 years from the date of your confirmation notice. During this period we guarantee to exchange or repair, at our discretion, any defective components free of charge.
We understand that some of our watches which have bracelets may need to be adjusted in order to get a good fit. We would always recommend that a watch is worn fitted rather than loose in order to provide the best protection for it. You can get the bracelet adjusted by a jeweller and we will cover any risk of damage in that adjustment. Some jewellers will adjust a watch bracelet for free or a small charge, typically around £5-10.
There are a few eventualities however that aren’t covered by guarantee:
- Batteries are empty or low. We use Renata 373 or Sony SR916SW 1.55v batteries for our Mens watches (Models 91XX) and Renata 371 or Sony SR920SW for our Ladies watches (Models 92XX). As our movements are Swiss made we recommend that any work on your watch including a battery change is undertaken by a qualified jeweller.
- Any damage caused by accident, mis-use or lack of care.
- Leather Straps as they will wear in normal use
- Any timepiece handled by non-authorised persons or which undergo alterations or modifications beyond the original condition beyond our control (other than bracelet adjustment).
For any service or repairs under guarantee please contact our Customer Services Team.
We take payment online using a PayPal payment gateway. You can pay using a Paypal account or with a credit card. When you are directed to the payment gateway enter your email address and then click 'Next'. On the next page you will have the option to pay with an account OR with a credit card.
With a Paypal account you may also be given the option to pay by installments.
We promise to dispatch all orders no later than the following business day after confirmation notice of your order.
For UK orders, we aim to deliver your timepiece such that you should receive it within 1-3 working days from the confirmation notice. To keep the price of our timepieces competitive we charge £4.95 for delivery within the UK including Northern Ireland.
All UK orders are fulfilled by Deeset Retail Solutions and are dispatched using our trusted courier service provider, DPD. Upon confirmation notice of dispatch all orders are given a tracking number that is sent to you within your dispatch e-mail.
You can track your order via the DPD service and they will keep you informed by email and/or text on the progress of your delivery.
If you are outside of the UK and wish to purchase an ETIQUS timepiece please select your country at checkout from the drop down list. For EU orders we charge 9.95 Euros for tracked delivery and for other countries outside of the EU including the USA we charge $14.95. If you need any assistance please contact our Customer Services team. For deliveries outside of the UK we use delivery partners who aim to deliver your item within 10 days of your confirmation notice. We will handle your request on a country by country basis.
For deliveries outside of the UK Custom Duties and other charges may be payable by you before you can receive your goods. We recommend that you contact your local customs office to understand any charges that may be applicable in your country. In any event, ETIQUS Ltd will not be responsible for any charges for import duties, taxes and customs clearance.
If you need to return your ETIQUS timepiece please contact our Customer Service Team either by phone or e-mail as per the details below. When returning your timepiece you will need to include either a copy of your confirmation notice of purchase e-mail or invoice.
Please return your timepiece in its original packaging to the address below. We recommend you use a recorded delivery service when you return items to us to cover you for loss or damage in the post. Any timepieces returned for exchange will be either charged or refunded for any difference in price between the items exchanged.
We will refund the postage to return any timepiece.
We are sorry but we are unable to refund any charges relating to duties and customs clearance for international deliveries outside of the UK.
SERVICE AFTER TWO YEARS
We value your relationship and we are pleased to offer service and repairs beyond the 2 year guarantee on a quote by quote basis. Simply contact our Customer Services Team and they will take you through the process. All quotes for services given are at cost to the customer which will include postage.
E-mail: [email protected]
The Distribution Centre,